SV Cosmetics will give its customers the opportunity to refund or return/exchange a product provided it is in fully resalable condition.

We will deliver online orders within 3 – 5 working days from the date of transaction. Customers will receive a dispatch notification to their registered mobile number upon dispatch of the order. We do not offer returns or exchanges for discounted items.

If an item has any defect or damage, a free replacement will be sent to you. However, if the item is not in stock, you may select a new item of the same value or request a refund.

RETURNS

• Before sending any returns, you must contact us via our hotline 077 435 8564 and obtain a return code.
• Returns are accepted within 9 days from the order receipt date.
• Returns are only accepted for purchases made on our official website.
• We will not accept return items that have been worn, washed, opened, or altered in any way.
• Any applicable courier charges must be incurred by the customer unless the item received was damaged or defective.

EXCHANGE

• You have 7 days from the delivery date to exchange your SV Cosmetics online purchase.
• Exchanges can only be made for different variants of the same item (e.g., shade, colour, or type) depending on availability.
• Your request for an exchange will be processed within 14 days of receiving the returned item.
• Items must be in original condition and must not have been opened, used, or altered. All tags, seals, and packaging must remain intact.
• Once the items have been received, they will undergo a quality review. If approved, your exchange code will be activated for online use.
• If the purchased item is no longer available, a refund will be arranged via the original payment method.

PLEASE NOTE:

• Return/Exchange can be arranged only after contacting us via email at info@svcosmetics.lk or via our hotline 077 435 8564.
• Counier will be arranged free of charge only if the item received is defective, damaged, or incorrect.
• If we find that the product has not been returned in fully resalable condition, we reserve the right to refuse a return or exchange.
• Change of delivery address cannot be accommodated once the package has been dispatched.

Please note that the above policies are subject to change by the Management of SV Cosmetics at any time without prior notice to the customer.